Mitchcap is committed to protecting the privacy of the personal information we hold. We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
We may also deal with personal information as a credit provider within the meaning of the Privacy Act, and for that purpose this Policy constitutes our Credit Policy. In dealing with credit eligibility information, we are committed to comply with the Privacy (Credit Reporting) Code 2014 (Version 2).
We only collect personal information (as defined in the Privacy Act, being information that identifies or could reasonably identify an individual) where we consider it to be reasonably necessary for our business functions or activities. The kinds of personal information we collect may include:
We will solicit your personal information by lawful and fair means directly from you unless it is unreasonable or impracticable to do so.
The circumstances in which we directly collect personal information will vary depending on the nature of the interaction. Some common ways we collect personal information directly from you are:
We may also collect your personal information from third parties and public sources, including:
We collect your personal information so that we can use it for our reasonable business purposes and provide products and services to you. The uses include:
We may use and disclose personal information to third parties for the same purposes as are set out in paragraph 4 above.
Organisations to which we may disclose your personal information include:
You can refuse to provide personal information. A refusal may mean that we are unable to provide the service you or your organization has asked for, for example if we propose to do a credit assessment on you or the organization, and we are unable to complete the credit assessment.
To improve our services, we sometimes collect de-identified information from web users. Although the information collected does not identify an individual, it does provide us with useful statistics that permits us to analyse and improve its web services.
When you visit our website, a record of your visit is logged and the following data is supplied by your browser:
If we hold your personal information, we may use or disclose that information (other than sensitive information) for direct marketing if:
Whenever we send you marketing material, we will always inform you how you can opt out of our mailing list. We will implement your request free of charge within a reasonable time.
We store information in different ways, including paper and electronic form. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, human error, modification or disclosure including:
We cannot guarantee that personal information will be protected against unauthorized access or misuse and we do not accept any liability for human error or the improper actions of unauthorized third parties.
We will retain your personal information for as long as necessary to fulfil our obligations to you, to protect our legal interests, or to comply with Australian law.
Once those reasons for retaining your personal information no longer apply, we will take reasonable steps to destroy your personal information or to ensure that your personal information is de-identified.
We may disclose your personal information to third parties operating outside Australia who are a related body corporate, or work with us or are a supplier, agent, or partner.
Overseas countries to which we currently send information are the United Kingdom.
We may also store your personal information on servers based overseas or in the “cloud” or other types of networked or electronic storage.
You have the option of not identifying yourself or using a pseudonym when dealing with us provided that is it lawful and practicable.
We will try to accommodate a request for anonymity if possible. However, your right to anonymity does not apply in relation to a matter if:
You have the right, upon request, to access any of our records containing your personal information and credit eligibility information. To request access please contact our privacy officer. We will respond to your request within a reasonable period of time.
On the basis that it is reasonable and practicable to do so, we will give you access to the information requested.
If we refuse your request, we will provide a written notice setting out the reasons for the refusal & how you can complain about the refusal.
Help us keep your personal information accurate
We will take reasonable steps to ensure our records of personal information and credit eligibility information are accurate, up to date and complete. If you think there is something wrong with the information we hold about you please contact our privacy officer to let us know if there are any errors and keep us up-to-date with any changes, and we will try to correct your information.
We will respond to your request to correct your information free of charge and in a reasonable period of time. If we refuse your request, we will provide you with a written notice setting out the:
If you have any issues you wish to discuss with us or if you’re concerned about how we have collected or managed your personal information or complied with the Credit Reporting Code, please contact the privacy officer.
For information about privacy or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
A party may sign electronically a soft copy of this document through DocuSign or by signing this document by some other electronic method (including signing by stylus or pasting of the signatory’s signature) and bind itself accordingly. This will satisfy any statutory or other requirements for this document to be in writing and signed by that party. The parties intend that:
Our privacy officer can be contacted at:
Telephone: 02 4258 3620
Post: Level 1 / 166 Keira Street, Wollongong, NSW 2500
Last Updated: October 2023
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